Nebraska among several states impacted by 911 outage [Video]

A 911 service outage that affected multiple states, including Nebraska, Wednesday night has been resolved.

But it adds another chapter to a saga that has left 911 officials seeking answers and has sparked an investigation from the Federal Communications Commission.

The outage began when a contractor was installing a light pole and cut a fiber-optic cable owned by telecommunications company and 911 service infrastructure provider Lumen in the Kansas City area. The cut knocked out 911 services for many dispatch centers in Nebraska, Nevada and South Dakota. There were no reports of 911 outages in the Kansas City area.

The light pole work was unrelated to Lumen’s services, Lumen spokesman Mark Molzen said. Once the cut was identified, Molzen said technicians worked to fix the cable and restore service “as quickly as possible,” which took about 2½ hours.

In Douglas County, 911 officials became aware around 9:20 p.m. Wednesday of …