911 outages hit 4 states, including Texas [Video]

TEXAS, USA — Many of the emergency 911 service outages that hit several states for a few hours were caused by the installation of a light pole, an official with a company that operates fiber lines said Thursday.

Outages were reported Wednesday night in Nebraska, Nevada, South Dakota and Texas. Service was restored by Thursday morning in all four states.

Although the Federal Communications Commission and other agencies were investigating, outages in Nevada, South Dakota and Nebraska stemmed from a cut fiber line “due to a third-party company installing a light pole — unrelated to our service,” Mark Molzen, global issues director for Lumen Technologies, said in an email to The Associated Press. Service was restored within 2 1/2 hours, he said.

Molzen said Lumen is not a 911 provider in Texas, so the loss of service there …