Central Indiana, Indianapolis AES energy customers upset with price hike [Video]

INDIANAPOLIS – AES customers are unhappy with the billing system changes from 6 months ago and the issues it has come with.

Bonnie Bull has been an AES customer ever since she got her very first apartment at 18 years old, which was 55 years ago.

“I always tell them when I call them, look at my record, I’ve never been late with a payment, so this is why it’s so aggravating,” she said.

Bull has paid her bills every month. Although beginning in December, AES has no record of her payments, stating she still owes money.

“It’s right at $400 now,” she said, in reference to the amount due.

Bull has verified with her bank that the payments are going to the right account.

She said the issues began after AES changed its billing system in November. 

“I’ve probably spent five or six hours on the phone, on various …