Alaska Airlines was named America’s favorite airline for the 2nd year in a row months after a hole blew in the side of one of its planes [Video]

Alaska Airlines is the most popular airline in the US for the second year running, according to a major consumer survey.

The airline comfortably topped the annual American Customer Satisfaction Index with a score of 82, a one-point improvement compared to 2023.

American Airlines was second with 79 points, while low-cost carrier Allegiant Air beat better-known legacy names like United and Delta to take third place. Allegiant registered a four-point rise in overall customer satisfaction, making it one of the fastest climbers this year.

United Airlines was the only carrier to lose ground, sliding three points to a score of 75.

The index, which has been running since 1994, tracks customer satisfaction across five travel industries — airlines, car rentals, lodging, online travel agencies, and ridesharing platforms.

To determine the rankings, 16,352 customers were asked to rate their experiences with companies based on nineteen different factors, such as ease of making a reservation, check-in process, cleanliness of cabin and lavatory, courtesy and …