H&R customers face tech issues on Tax Day [Video]

People using the online version of the tax prep software, which H&R Block said is the vast majority of its customers, were unaffected.

WASHINGTON — Tax preparation company H&R Block said a technical issue that prevented some taxpayers from filing their returns electronically on Tax Day has been resolved.

Earlier Monday, H&R Block confirmed a problem with its downloadable desktop software was preventing users from e-filing their returns. People using the online version, which H&R Block said is the vast majority of its customers, were unaffected.

The company said it was notifying the affected customers through a message in-app and as they reached out to customer service to let them know they are able to e-file.

We are aware of an issue preventing some desktop software users from e-filing their returns. Online clients and clients working with our tax professionals virtually or in person are not impacted.

— H&R Block Support (@HRBlockAnswers) April 15, 2024

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