San Jose abandoned cars NBC Bay Area [Video]

Abandoned cars are one of the biggest eyesores in San Jose, according to residents.

The city is now using new technology to streamline the process for reviewing reports of abandoned cars in neighborhoods.

“It can be frustrating, especially when I do report stuff,” San Jose resident Connor Haysbert said.

Haysbert and his family moved into the Santee neighborhood eight months ago and noticed an abandoned car sitting in the area. He used the 311 app twice to report the abandoned car, which has not been moved.

“It erodes trust in government when people report a problem and the city can’t give them a clear answer or closes their request and says that’s not something we can handle,” San Jose Mayor Matt Mahan said.

The city has upgraded its 311 mobile app so abandoned car complaints go to the right department. Before the upgrade, reports went to the Department of Transportation.

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