Singapore Airlines to pay business class passenger 2,000 for mental agony after seat fails to recline [Video]

Singapore Airlines has been ordered to pay an Indian couple more than £2,040 (INR 213,585) for “mental agony” after their business class seats failed to recline on a flight from India to Singapore.

Anjali and Ravi Gupta’s seats malfunctioned and did not recline, causing them to stay awake through their 4 hours and 50 minutes-long journey from Hyderabad to Singapore, India Today reported.

The couple had paid about £638 (INR 66,750) for each ticket from India to Australia, with a stopover in Singapore. This was about £460 (INR 48,750) more than the equivalent economy class ticket of £172 [INR 18,000].

The Guptas were reportedly offered 10,000 Kris Flyer miles per person for the inconvenience caused to them but they declined. Kris Flyer miles are the frequent flyer miles or loyalty points earned by members of the Singapore Airlines frequent flyer programme.

Mr Gupta …