(InvestigateTV) — In its February 2024 Air Travel Consumer Report, the U.S. Department of Transportation (DOT) reported that 83.8% of all flights arrived on time, fewer passengers were bumped and less bags were lost.
Teresa Murray with the U.S. Public Interest Group (PIRG) said airline performance has been improving.
“Things are better now, and they were better in 2023 than they were in the year before so that’s great news,” Murray said. “Cancelations have improved significantly but if you’re on one of the tens of thousands of flights that’s canceled or delayed, then it’s still a problem for you!”
She said the DOT has been pushing for the airlines to be more accountable for issues.
“In part through pressure, all of the top ten airlines will give you free rebooking on their own airline and then free meals,” Murray explained. “And then nine out of the ten will provide free hotels if you’re stranded overnight because of a cancelation or …